Refund Policy

At Apex Autoparts, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund policy. Please review the following guidelines:

1. Refund Eligibility

• Refunds are available for eligible items with RMA (Return Merchandise Authorisation) issued within 7 days of delivery and returned within 30 days of delivery.
• To be eligible for a refund, items must be unused, undamaged, and in their original packaging.
• Certain items may not be eligible for a refund due to safety or regulatory reasons. These items include but are not limited to:
  • Electrical components
  • Glass Items
  • Special orders or custom-made items
  • Items marked as "non-returnable" or "final sale" on our website

2. Refund Process

• To initiate a refund, please contact our customer service team to request a Return Authorization (RA) number.
• Once your return request is approved and you receive an RA number, securely package the item(s) and ship them back to us using a trackable shipping method
• Upon receiving the returned item(s), our team will inspect them to ensure they meet the refund eligibility criteria.

3. Refund Method

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-12 business days for the refund to be processed and credited back to your account, depending on your financial institution

4. Restocking Fees

• A restocking fee of up to 25% may apply to certain returns, particularly for items that are opened, used, or returned after the specified return period.
• Restocking fees will be deducted from the refund amount as outlined in our restocking fee policy.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

6. Refund Status

• You can check the status of your refund by contacting our customer service team and providing your RA number and order details.

7. Exceptions

• Refunds for certain orders, such as custom-made or special-order items, may be subject to approval on a case-by-case basis. Please contact our customer service team for assistance with such orders.

Apex Autoparts is dedicated to providing exceptional customer service, and we want you to be completely satisfied with your purchase. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us for assistance.